Last updated: August 21, 2026
This Privacy Policy explains how Foreman for Trading, Services and Maintenance Solutions (“Foreman”, “we”, “us”) collects, uses, shares, and protects personal information in connection with Foreman Staff, our technician application for Android and iOS (package and bundle identifier com.foreman.staff).
Foreman Staff is a work application issued to Foreman technicians and field staff. It is used to receive and manage assigned service requests. It is not intended for use by customers or by the general public. Our website and our customer-facing application are covered by a separate privacy policy.
By using the Foreman Staff app, you agree to the terms of this Privacy Policy.
Information We Collect
Your staff account is created for you by a Foreman supervisor. The app does not offer self-registration, and you cannot create an account yourself. In connection with the app we collect:
- Account information — your name and phone number, provided to us by your supervisor when your staff account is created. You sign in with a one-time password sent by SMS to that number.
- Photographs and images that you capture with your device camera or select from your device’s photo library, in order to document the condition, progress, or completion of a service request.
- Notes and status updates that you record against an assigned service request.
We also collect limited technical information automatically:
- Motion and activity data (iOS only) — on iOS, signals indicating whether the device is moving or stationary, used solely to improve location accuracy and reduce battery consumption during live tracking. The Android version of the app does not request or collect activity recognition data.
- Device information — device model, operating system version, and app version, used to label your device in the dispatch dashboard and to diagnose problems.
- Push notification token — used to deliver notifications about your assigned service requests.
- Crash reports and diagnostic logs — technical information about errors and app performance, used to find and fix defects.
Location Information
With your permission, the Foreman Staff app collects your device’s approximate and precise location, including while the app is in the background or closed.
When location is collected. Collection begins only when you set an assigned service request to the “On The Way” status. It stops automatically as soon as that service request moves to any other status — In Progress, On Hold, Awaiting Inventory, Additional Visit Required, or Completed — and when you sign out of the app.
Why background access is required. So that our dispatch team, and the customer awaiting your visit, can see your live position and an accurate estimated time of arrival while you are travelling. A technician’s device is normally locked or stowed while driving, so this is not possible with foreground-only location access.
What we do not collect. We do not collect your location outside an active “On The Way” service request, when you are off duty, or when you are signed out of the app. We do not use location data for advertising, profiling, or any purpose other than coordinating the service visit.
Your control. Granting location permission is voluntary. The app explains why it needs location before your device asks you to grant it, and you may decline. You may revoke the permission at any time in your device settings. The app remains usable if you decline or revoke: you can still receive, update, and complete your assigned service requests. If you decline location access entirely, you will not be able to set a request to “On The Way”. If you grant only “while using the app” access rather than “all the time”, you can still set a request to “On The Way”, but your live location will stop updating whenever the app is not open on screen, and dispatch and the customer will not see an accurate arrival time.
How We Use Your Information
We use your personal information to:
- Authenticate you and maintain your staff account
- Assign, schedule, and manage service requests
- Provide live technician location and estimated arrival times to our dispatch team and to the customer awaiting the visit
- Document the condition and completion of service work
- Send you notifications about your assigned work
- Diagnose and fix defects, and improve the reliability of the app
- Comply with legal obligations
Sharing of Information
We do not sell or rent your personal information, and we do not share location data with advertisers or data brokers.
We may share your data only in these cases:
- With HyperTrack Inc., which processes location data on our behalf to provide the live tracking and estimated-arrival features of the app. The data shared consists of your precise location, device identifier, device model, and name. HyperTrack is contractually restricted to processing this data only to provide that service to us.
- With a customer who has an active service request, who can see the live location and estimated arrival time of the technician assigned to that request, while that technician is en route. Customers are not shown your location at any other time.
- When required by law, court order, or government request
- To protect our rights, safety, or property
Data Retention
We keep your personal information only as long as necessary to operate the service, maintain a record of completed service work, and comply with applicable legal or regulatory requirements.
Location data collected during live tracking is retained for 90 days and is then deleted. Photographs and service records are retained for as long as we maintain the record of the related service request. Once no longer needed, your data will be securely deleted.
Your Rights and How to Delete Your Data
You may request access to, correction of, or deletion of your personal information, including your account and any location history associated with it.
Because staff accounts are created and managed by Foreman, requests are handled through your supervisor or by emailing info@foreman.qa. We will verify your identity and complete the request within 30 days.
You may withdraw location permission at any time through your device settings, without deleting your account.
Please note that because Foreman Staff is a work application, deleting your account will remove your access to assigned service requests.
Security of Your Information
We take reasonable technical and organizational measures to protect your personal data, including encryption of data in transit between the app and our systems. However, no method of transmission over the Internet or electronic storage is completely secure.
Children’s Privacy
Foreman Staff is a work application intended solely for employed technicians and field staff. It is not directed to, and is not intended for use by, anyone under 18. We do not knowingly collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Where changes are significant, we will also notify staff directly.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: info@foreman.qa
By phone: +974 4000 6624